Complaints
If something has gone wrong, we want to hear about it early.
About this site or your enquiry
Email or call us with your name, the date you got in touch and what went wrong. We will acknowledge it within three working days and reply in full within fifteen.
About work at your home
Work is carried out under the installing company’s own contract and complaints procedure, which it will give you with your quotation. Raise the problem with them first. If you are not getting an answer, tell us and we will chase it.
Outside help
Your statutory rights are unaffected. Citizens Advice can explain your options, and FENSA has a process for complaints about the building regulations compliance of window installations.
Last updated 28 October 2026. Questions about this page: call 01273 092950 or email info@replacementwindowsbrighton.com.